Customer reviews :
Average mark given to hotel
8,6/10
57 reviews

Hotel recommended by
92 %
of the hotel's clients



See details of opinions

Details of ratings :

Geographical location
9,1 / 10

Quality of reception
8,3 / 10

cleanliness of the hotel
8,6 / 10

Size of rooms
9,1 / 10

Room sound insulation
7,9 / 10

Breakfast
8,4 / 10

Services available
8,4 / 10

General quality
8,7 / 10

Value for money
8,9 / 10


> Description of the hotel

Hotel Maya Kuala Lumpur *****

138 Jalan Ampang 50450 Kuala Lumpur


  2010-01-27 - Anonymous - France - Average mark given to hotel :8/10  
  Point négatif de l'hotel: le spa, les masseuses ne sont vraiment pas douées, d'autant plus que le prix du spa n'est pas donné...  
 

  2009-11-17 - Anonymous - Switzerland - Average mark given to hotel :7/10  
  - hair in shower (not mine => was not cleaned before my check in !!!) - toilet running / broken (i fixed it) - floor damaged in living space just generally run down i'm sure it was nice once. staff is very friendly/helpful breakfast buffet was great  
 

  2009-11-12 - Chris Owen Cooper - Australia - Average mark given to hotel :9/10  
  I found that the hotel service was not as good this time, my last stay was perfect. this time i had to get ask for a hair dryer, after being out all day returned and my room still had not been cleaned, empty plates not taken away along with the old news papers and there holders. over all this time the service was not what i call 5 star.  
 

  2009-11-10 - Anonymous - United Kingdom - Average mark given to hotel :8/10  
  Hotel windows are single glazed making noise from street inevitable. needs to be mentioned on the site to ensure you get a room away from the road if noise is an issue for you.  
 

  2009-08-21 - Anonymous - Hong Kong - Average mark given to hotel :10/10  
  An excellent hotel...great staffand interesting design...real effort has gone into lighting and room design...minimalist chic that works! fabulous hydrotherapy pool and neat sky lounge with great views over the towers  
 

  2009-01-07 - Lucy Roberts - United Kingdom - Average mark given to hotel :9/10  
  I didn't like entering my pin no. in the lobby to pay my bill with a security camera pointing in my direction. i didn't notice the camera until after i had entered my pin. this is insecure for your customers.  
 

  2008-10-22 - Anonymous - Singapore - Average mark given to hotel :7/10  
  I had two problems at the hotel: - internet access problems for 2 days - room was not cleaned 1 day i put my concerns in writing to the hotel but did not get a response.  
 

  2008-09-30 - Anonymous - Philippines - Average mark given to hotel :9/10  
  I'd recommend the hotel to anyone.  
 

  2008-09-02 - Anonymous - France - Average mark given to hotel :9/10  
  Seul probleme, certaines chambres sentent le renfermé à cause d'un manque de ventilation dans la salle de bain et peinture du plafond s'effrite.  
 

  2008-07-26 - Anonymous - United Kingdom - Average mark given to hotel :10/10  
  The hotel advertises many services, e.g. clothing pressing on arrival and shuttle services, however the staff do not mention them when checking in.  
 

  2008-07-03 - Kevin Blackett - United Kingdom - Average mark given to hotel :10/10  
  The evening coffee and cakes with the view of the twin towers was a great way to end the day, especially as it was complimentary. the fruit in the rooms, free internet and free water was also good and not the norm in 5 *  
 

  2008-06-29 - Ishan Sud - India - Average mark given to hotel :9/10  
  Studio rooms are fantastic, food is good n service excellent  
 

  2008-06-19 - Anonymous - Singapore - Average mark given to hotel :8/10  
  Requires touching up on the finishes in the room. need to imrpove the limited f&b after hours.  
 

  2008-05-06 - Diana Francis - United States - Average mark given to hotel :10/10  
  We loved the hotel maya. staff friendly and gracious, we were given upgrades 3 of 5 nights, with great views of the towers at night. staff very efficient, kept track of stored luggage, knew our names, very helpful.  
 

  2008-05-05 - Nagalingam Tarumarajan - United Kingdom - Average mark given to hotel :10/10  
  Me and my wife had a fantastic time during our stay.we would definately recommend our friends and relatives to use your services. keep up the good work  
 

  2008-04-18 - Anonymous - France - Average mark given to hotel :7/10  
  Hotel ayant besoin d'un petit rafraichissement général. tout cela a tendance à vieillir un peu mal. robineterie chancelante, plaque de peinture manquante dans les chambres etc.... partie communes mieux que les chambres qui sont aussi trés mal isolées. choix du petit dejeuner pas terrible par rapport à d'autres hotels de même catégorie. personnel tés aimable et souriant.  
 

  2008-04-07 - Karen Cross - United Kingdom - Average mark given to hotel :9/10  
  This is the best hotel i have stayed in - i really loved it - clean, stylish and comfortable, with very friendly staff  
 

  2008-03-14 - Pramod Nair - Maldives - Average mark given to hotel :9/10  
  I had a wonderful stay and everything was so perfect for me.  
 

  2008-02-19 - Gerard Devaux - France - Average mark given to hotel :10/10  
  J'ai rempli le questionnaire de l'hotel qui m'a remercie de mes anotations.  
 

  2008-02-13 - Agnieszka Kiluk - Canada - Average mark given to hotel :10/10  
  Dissapointed that could not use mini bar in the room.because of the low booking rate the bar was not included in the room rate(as told but the hotel manager)  
 

  2008-02-13 - Mark Hartnady - Singapore - Average mark given to hotel :8/10  
  Not quite up to european 5 star standards, but good value for money. don't expect a welcome apon arriving or a porter and you wont be dissapointed. we had a very nice stay and were pleased with all the facilities and were very comfortable in the room. the service culture however, can definately be improved on. everything was a bit slow, and the hotel was not very full so that's strange. all in all it was good and i would recommend the hotel to others.  
 

  2008-01-04 - Anonymous - Thailand - Average mark given to hotel :8/10  
  A little confusing when arriving as two entrances and although doorman busy we should have been ushered in to the reception immediately rather than wondering where to go. also on leaving our transport to the airport had not been organised though this did not take long to right. we missed out on breakfast which they had told us would be available as part of the service to the airport due to the early departure. we had assumed our flight left from klia terminal but only after being dropped off did we realise there was a completely separate terminal which we then had to pay for another taxi to get to. it would be advisable to check guests tkts as to their correct departure point.