Customer reviews :
Average mark given to hotel
7,8/10
100 reviews

Hotel recommended by
83 %
of the hotel's clients



See details of opinions

Details of ratings :

Geographical location
8,9 / 10

Quality of reception
7,3 / 10

cleanliness of the hotel
7,8 / 10

Size of rooms
7,9 / 10

Room sound insulation
7,8 / 10

Breakfast
7,9 / 10

Services available
7,5 / 10

General quality
7,6 / 10

Value for money
7,5 / 10


> Description of the hotel

The Royale Bintang Kuala Lumpur Hotel ****

17-21, Jalan Bukit Bintang, 55100 Kuala Lumpur

Hotel's official website


  2010-08-09 - Anonymous - Cambodia - Average mark given to hotel :6/10  
  Refurbish the rooms. they look much too worn out. the non-smoking floor should be truly non-smoking. my family and i did not enjoying putting up with the smell of smoke in the hallways and even less the hotel's lack of interest in making sure people in the smoke-free floors respected the rules.  
 

  2010-06-16 - Mohamed Hasan - Bahrain - Average mark given to hotel :7/10  
  Air condition was so hot and i called the room services for that no one toke an action to my complain .  
 

  2010-06-03 - Harris Fauzian Mohd Dahlan - Malaysia - Average mark given to hotel :8/10  
  Good location just to comment on slow services at reception have to long wait to check in..only two staff where it can be use 4 counter and that day is holiday..  
 

  2010-05-28 - Warren Webber - Australia - Average mark given to hotel :8/10  
  Rooms are getting dated. in need of refurbishment. staff are excellent and very friendly.  
 

  2010-03-22 - Annie Mach - Australia - Average mark given to hotel :8/10  
  Breakfeast has not changed the 6 days we were there. after the 3rd day we were just sick of it. if they can change the food every few days it will be nice  
 

  2010-01-07 - Anonymous - Singapore - Average mark given to hotel :7/10  
  No internet access in the rooms. only at the lobby or pool area but it's hard to find a seat and it's not convenient. some people brought durians to their rooms so it was quite smelly. i notified it at the reception and the air got better after. the breakfast is very busy!  
 

  2009-12-07 - Siti Marican - United Arab Emirates - Average mark given to hotel :8/10  
  Desk, tour and porter staff great. bar restaurant dead and very unhelpful. if you are alone in the bar they refuse to allow you to have the tv channel you want or any volume. so learn to lip read!  
 

  2009-11-23 - Syed Yusof Syed Mohammad - Singapore - Average mark given to hotel :7/10  
  Value for money due to online booking i grade as average. otehrwise it is more on high side.  
 

  2009-11-22 - Anonymous - Australia - Average mark given to hotel :7/10  
  Loud, ineffective air-conditioner.  
 

  2009-10-01 - Lee Sonia - Singapore - Average mark given to hotel :9/10  
  Breakfast serve everyday should change of varity cause my 3 day stay there we are having the same breakfast.  
 

  2009-08-15 - Milad Alobaidi - Australia - Average mark given to hotel :8/10  
  Hi with this price if it include breakfast would perfect  
 

  2009-08-13 - Anonymous - Singapore - Average mark given to hotel :8/10  
  Hope the hotel room doors would be more sound proof. also add more variety to their 24 hours room service dining menu  
 

  2009-07-31 - Choo Joline - Singapore - Average mark given to hotel :6/10  
  Rooms not cleared yet even though we arrived around 3+ in the afternoon. waited for nearly 45 mins for our room. went in and not clean yet. will only go again for its prime location  
 

  2009-07-31 - Anonymous - Singapore - Average mark given to hotel :8/10  
  Hotel staff should know what type of food promotion the hotel is having. we were informed hi tea was available and when we went to the restaurant, was told that its only available on saturday and not sunday. other than this everything went smoothly.  
 

  2009-07-15 - Mathew Roberts - Australia - Average mark given to hotel :10/10  
  Great staff, safe, good price, clean and in a good area. would stay there again!  
 

  2009-07-02 - Anonymous - Singapore - Average mark given to hotel :6/10  
  We had requested for connecting rooms and kind/queen size beds as all are couples but was given twin beds instead and no connecting rooms. we were not informed at the time of checking-in and only found out when we entered our rooms. amenities provided are limited, and do not provide basic facial cleanser, tooth brush, or toothpaste. requested for cot bed and the net was torn and with a musty smell. spa is good, will come back just for the spa. carpets need a thorough clean as they smell old and musty even from the point of stepping out of the lift to our rooms.  
 

  2009-06-05 - Rupert Huskisson - United Kingdom - Average mark given to hotel :8/10  
  Good clean hotel. breakfast cooked meals always cold but wide variety of choice.  
 

  2009-04-28 - Robert Johnston - Australia - Average mark given to hotel :7/10  
  Generally a good value hotel in a great location. the place is a little dated and will soon need renovating. pool area good.  
 

  2009-04-24 - Terence Turner - United Kingdom - Average mark given to hotel :10/10  
  The most pleasing thing about this hotel was the staff. the helpful and friendly attitude from all staff was quite outstanding and made our stay enjoyable  
 

  2009-02-21 - Anonymous - United Kingdom - Average mark given to hotel :7/10  
  The hotel was somewhat dated but in a good location  
 

  2009-01-11 - Anonymous - United Arab Emirates - Average mark given to hotel :4/10  
  We ended up staying only 2 nights and only because we were too late to check out the second day. the lobby was nice apart from that the rest of the hotel looked very rundown. the first room we were given was very small then there were only smoking rooms available. we filled out the club membership and were not given any of the offers including the 25 % of room rates. the breakfast was chaos poor selection people pushing and shoving no flow to the buffet. coffee was terrible we would give it a 2 out of 10 we are frequent travellers and stay at a variety of levels of hotels this one was one not to remember. room was not clean bedding not clean and aircon was broken. had to stay in a smoking room in the end due to the size of the non-smoking room. bed very uncomfortable. disappointing to say the least.  
 

  2009-01-04 - Anonymous - Singapore - Average mark given to hotel :7/10  
  Perfect location. overall room and bathroom clean and good sized. some reception staff unfriendly/ need to smile a bit. breakfast experience very poor- felt like a bus terminal, chaotic, too long queues. breakfast quality average.  
 

  2008-10-30 - Roger Bell - Australia - Average mark given to hotel :8/10  
  Early checkins essential  
 

  2008-10-23 - Anonymous - Singapore - Average mark given to hotel :7/10  
  Need to speed up registration when check in/out time.  
 

  2008-08-11 - Nichola Higgins - Australia - Average mark given to hotel :10/10  
  Great hotel in a great location - especially for shopping.  
 

  2008-07-29 - Norazlin Esa - Singapore - Average mark given to hotel :9/10  
  No comment as i'm very satisfied.  
 

  2008-07-03 - Anonymous - Malaysia - Average mark given to hotel :6/10  
  No air cond at the room... feel hot... the breakfast is not more choice... no coffee mate...  
 

  2008-05-17 - Kah Lok Lim - Singapore - Average mark given to hotel :8/10  
  To help visitors and tourists, i suggest that the hotel stock up and make available maps and pamplets on kl and the surrounding areas. i could not even get a proper copy of the map around this hotel: i walked over to the federal hotel and got a kl map from the hotel reception.  
 

  2008-05-05 - Elizabeth Bryson - Australia - Average mark given to hotel :8/10  
  Nice hotel good location close to shopping centres and transport. friendly and helpful staff. great breakfast. fantastic view of twin towers from our room window. it was our second stay at the hotel and we will be returning 2009.  
 

  2008-05-05 - Anonymous - Australia - Average mark given to hotel :8/10  
  We enjoyed our stay- great price, facilities and location, however did not find the staff at the reception desk to be very friendly.  
 

  2008-04-02 - Lanny Tjandra - Indonesia - Average mark given to hotel :10/10  
  The taste of some of the breakfast menu must be up graded such as nasi goreng and nasi lemak